Policy

Complaints

We welcome feedback, it helps us grow. If you have a concern, we want to resolve it openly and quickly.

• Step 1: Speak to your child’s key person or the Manager, most concerns are resolved here
• Step 2: Formal complaints in writing, acknowledged within 3 working days
• Step 3: Full response provided within 28 days
• All complaints and outcomes are recorded confidentially
• No child will be treated differently because of a complaint
• We view complaints as an opportunity to do better

Last updated: October 2026 · Next review: October 2027

Questions about this policy? Email info@royallittleorchids.co.uk.